Accessibility Notice
This accessibility notice applies to the website www.ninjakitchen.co.uk (in following also referred to as the “Website”), operated by SharkNinja SharkNinja, 3150 Century Way, Leeds, West Yorkshire, LS15 8ZB (in the following also referred to as “SharkNinja”, “We” or “Us”).
The purpose of this Accessibility Notice is to provide information on the accessibility requirements that apply to our Website, how we ensure that our Website meets the applicable accessibility requirements, to provide a general description of our services and descriptions and explanations necessary for the understanding of the operation of the service. It is SharkNinja's intention to offer as many people as possible the opportunity to use its services and the Website. In this respect, it is SharkNinja's aim to make the Website accessible to enable people and customers to use our Website and place orders for our products who would not be able to use the Website without restriction due to one or more disabilities.
- Which Services Do We Offer?
The Website is our online store for our products and offers customers the opportunity to conveniently order our products online at any time of the day or night and enter into distance sales contracts with us. The Website is an online store that enables our customers to search for our products, access and read our product descriptions, obtain general and detailed information on our products, their quality, functionalities, characteristics, warranties, and prices, drop selected products in their virtual shopping basket, place an order with SharkNinja and pay directly online using payment service providers such as PayPal or Klarna or via credit card. On our Website, we offer for sale various products in the field of household appliances and consumer electronics, as well as the corresponding spare parts and accessories for these products.
In addition to ordering and purchasing our products, you may also register your guarantee for your product or contact our customer service. Furthermore, you can contact us to exercise your consumer rights or the rights granted under our guarantee.
The products sold on our Website are currently not subject to any accessibility requirements and are therefore currently not fully accessible.
- What information is necessary for you in order to understand the performance of the services we provide, i.e. the provision and use of our online store?
On our Website, customers can search our products within categories or using our search function by entering search terms. By clicking on a product, the customer will be redirected to a dedicated and detailed product page containing a detailed description, key features, product details, product specifications, product reviews, frequently asked questions about the product, user guides, relevant and useful accessories and a description of what is included when the product is ordered through our online store.
If you want to order a product, you can simply click on the “Add to Basket” button on each product page. The product will then be added to your virtual shopping basket. When you access your virtual shopping basket, an overview of your shopping cart is displayed and summarizes the products in your virtual shopping basket and indicates the quantity and price of each product as well as the total price, applicable VAT and shipping costs. If you want to order and purchase the products, you can simply proceed with the checkout, choose your preferred payment method on the next page and provide your delivery and billing details. The information required to place your order with us depends on the payment method you choose. Some of our payment service providers (e.g. PayPal or Klarna) complete the required billing and shipping information based on the data stored in their systems. Before you finalize your order, we strongly recommend that you check the accuracy of any information automatically filled in by the payment service provider and correct it if necessary.
Should you discover errors in your order (e.g. wrong product, wrong quantity), you can correct these errors in your shopping cart, in particular by adjusting the quantity or removing the product from the shopping cart.
After you have placed your order with us, you will receive an email which confirms the receipt of your order and provides you with a summary of it. If you have prepaid for your products, there is nothing more you need to do than wait for us to pack and ship your order.
Moreover, you may register your purchased products for our guarantee by using the “Register My Guarantee” link at the top of the Website. If you click on this link, you will be redirected to another page on our Website where you will be required to provide information, including your name, address, email address, information on the product you wish to register for the guarantee (for example product type, product model number, serial number), the purchase date and where you purchased the product. Once you have entered the requested information and submitted your request to register for the guarantee, we will assess whether you are eligible for our guarantee and send you an email regarding the results of the assessment. Further information on the scope and terms of our guarantee can be found and accessed when you click on the “About My Guarantee” link on the right side of the website where you are redirected to when you click on the “Register My Guarantee” link.
In addition, you can contact our customer service through our Website. When you use the “Customer Care” link at the top of our Website, we will redirect you to a new page where you can choose among topics for which we have received information requests in the past and gathered the relevant information for your convenience. If you do not find the answer to your questions, you can directly contact our customer support team when you click on the customer service tab. Then you have the option to call our customer service team using the phone number indicated on this website or email us by using the “Contact Us” button in this page.
It is also possible for you to open a customer account via our Website, in which your address data and your orders are saved and stored. You can do this either during the ordering process or directly on the website by clicking on “Register” in the top right corner. You will then be guided through the registration process, in which you will be asked for your e-mail address and password and, if relevant, other information. The customer account enables us to identify you again when you log into your account and makes the ordering process faster, because you no longer have to enter your shipping details, unless you want to switch the shipping address.
- What accessibility requirements apply to our Website and which measures do we undertake to comply with these requirements?
- What accessibility requirements apply directly to the content on our Website and which measures do we undertake to comply with them?
In general, as the provider of an ecommerce online-shop, we are obliged to offer and provide a Website that is made accessible in a consistent and adequate manner by making it perceivable, operable, understandable and robust.
Operators of websites are required to provide the Website and its content in a way that is accessible via more than one sensory channel. We are currently working on the improvement and a complete new set up and design of our Website, which allows screen readers to read the Website and its content and make it available to individuals with limited sight. We already offer our Website and content and information provided thereon in fonts of adequate size and suitable shape and contrast to ensure that it is perceivable and robust. This effect is enhanced by using consistent, plain and simple language, which simultaneously ensures that people with cognitive impairments can understand the information provided on our Website. With the update of our Website, on the one hand, we intend to improve the perceivability, robustness and understandability of our instructions and embedded videos by including readable subtitles in these videos, and, on the other hand, by providing readable descriptions of information that are displayed as non-textual content. This information will outline the main elements of the non-textual content. When implementing these improvements, we will use texts of adequate fonts, size and shape and use contrast, which makes the information provided in a written manner more perceivable and robust.
With respect to the text and information displayed on our website, we use consistent language and a clear and logical structure to describe the functioning and characteristics of our products offered on our Website as well as fonts of adequate size and suitable shape and contrast. The text and information are presented in an understandable and perceivable way, as it can be easily read by anyone who is interested in obtaining information on our products offered. We also use simple and plain language so that every customer can understand the information provided on our website. Each dedicated product page on our Website contains a short description of the main characteristics and functions of the product. Key terms are already displayed in bold so they are easily recognizable and the most important features and functions of the product are highlighted for the customer without limiting the perceptibility of other important information. Products are assigned to different categories, which are constantly available via the headline-like navigation bar in the upper half of the Website, so that every customer can switch between the different product categories at any time.
To ensure that foreign-language customers can also use, read and understand our Website and to break language barriers, we offer local versions of our Website that are available in the respective national languages. These include, for example, the German, French, Italian, Spanish and English versions of our Website.
- What accessibility requirements apply for the payment process offered on our Website?
We are required to provide our payment process on our Website in an accessible way. This includes that the payment process is accessible via more than one sensory channel and a perceivable manner.
We currently offer payment via credit card, PayPal and Klarna. Both PayPal and Klarna state on their websites that they provide accessible services to people with special access needs. Both service providers also state on their websites that their services support and are accessible for people using assistive technologies such as screen readers and that they are using texts of adequate fonts, size and shape and use contrast, which makes the information provided more perceivable. Furthermore, both service providers enable navigation through their websites and services by using the keyboard. Klarna also states that its services and user interfaces support voice recognition software.
Data input fields on our Website are semantically correctly labeled and indicative and can be navigated by using the keyboard.
- What accessibility requirements apply for the support services offered on our Website and via phone?
Support Services, such as help desks, call centers, technical support and training services shall provide information on the accessibility of the service and its compatibility with assistive technologies in accessible modes of communication.
We already offer our customer service, which includes technical support (if feasible), via phone, email and selected social media messaging channels. Our customer service can be contacted using the phone number provided in our legal imprint or on our contact page to which you are redirected, if you follow the link to our customer support page and click on “contact us”. You may also use the email address indicated on this contact page. Moreover, we provide the option of a one-way video session with our customer service team.
Our customer service is well trained and can provide more information on the accessibility of our Website and its compatibility with assistive technologies. As we offer our customer service via phone, video and email, we offer our customer service through more than one sensory channel. Furthermore, with the update of our Website, we intend to implement a chat bot feature, which answers various questions and, if you are your questions cannot be answered satisfactorily, redirects you to our telephone customer service offering, or other channels where available.
- What accessibility requirements apply directly to the content on our Website and which measures do we undertake to comply with them?
- How can you send Us feedback and contact Us?
If you encounter barriers or have suggestions for improving accessibility, please contact us using the following contact details:
Email: [email protected]
Phone:
United Kingdom- 0808 109 1166
Republic of Ireland- 1-800 849 055
We aim to respond to your inquiry within 14 working days.
- Which is the competent supervisory authority and how can you contact it?
Should you not be satisfied with our response or should you wish to file a complaint about our Website, you may file a complaint with the competent supervisory authority.
This accessibility notice will be updated to reflect improvements and new features.
The current status is July 2025.