Ninja Frequently Asked Questions
Click here to check the status of your order.
Just make sure to include your post code exactly as it appears on your confirmation email.
As a heads up, some orders may arrive in multiple shipments, but rest assured we’ll keep the arrivals as close together as possible.
If your order is showing as “Delivered” but you haven’t received it, double check your delivery address to make sure it’s correct. We recommend reaching out directly to the courier to report a missing package.
Easy! If you purchased from ninjakitchen.co.uk, sign in to your account and find the order you'd like to send back and click 'Return'. Follow the instructions to create your return. We'll send you a prepaid shipping label with instructions.
Your refund will be issued once we receive and inspect your item. This can take up to 10 business days, but we'll keep you updated by email each step of the way.
If you purchased a Ninja product from a retailer, return directly to that retailer online or in person.
Exchanges are not accepted.
Change your mind? No problem. You can cancel or make changes within the first 30 minutes of placing your order by signing in to your account or following the link in your confirmation email.
After the 30-minute window, you can sign in to your account and request a returns label for buyer's remorse.
Always feel free to contact customer support along the way.
What if the product I order is out of stock?
Don’t worry! You can sign up to be notified the moment this item is available again. Simply go to the product page and enter your email address in the Sign Up box.
You’ll be the first to know when it’s back in stock - just provide your email and you’ll know the moment new inventory arrives.
Our customer support team cannot place orders for out-of-stock items, so rather than calling, signing up for notifications is your best way to stay updated.
We love offering great deals and promotions to our community. Some items aren't eligible for promotions or discounts, so be sure to check our exclusions list before purchasing!
SharkNinja also offers a price match guarantee under certain conditions. Click here for more information on our Price Match policy.
If you've purchased directly from Ninja using your account, we've got it from here! We'll register your product automatically. If you purchased from any authorised retailer, just follow this link and register your product & guarantee in minutes.
DISCOVER ALL OUR GREAT OFFERS!
Check out everything Ninja has to offer.
Reasons to buy direct from Ninja
Free Next Day Delivery (over £30)
Please note, a delivery charge of £3.50 will apply on orders under £30 in value.
Up to 2-Year Guarantee*
Confidence in our design and quality
Pay-in-3
Shop now, pay later with Klarna
30-Day Returns
Free returns on main units
Free Next Day Delivery (over £30)
We know life is busy, so our delivery service is designed to fit around you. Get Free Next Day Delivery every day, including weekends* – plus, flexible options to make receiving your order easy and convenient.
Here’s how it works:
- Order before 8pm (including weekends) to qualify for Free Next Day Delivery (over £30)
- We'll keep you updated - just enter a phone number or email address at checkout to receive order updates and tracking
- You'll get a 1-hour delivery time slot, so you won't have to wait around
- Occasionally, Next Day Delivery is not available on all products, please check the product page for more information.
- Please note, a delivery charge of £3.50 will apply on orders under £30 in value.
* On orders of £30 or more. Parts & accessories are delivered by Royal Mail 2nd Class. Excludes Bank Holidays. We are currently unable to deliver to BFPO addresses. Unfortunately, next day delivery and weekend deliveries are not available in some postcode areas, please click ‘More Info’ to view the list of excluded postcodes.
Free Next Day Delivery (over £30)
We know life is busy, so our delivery service is designed to fit around you. Get Free Next Day Delivery every day, including weekends* – plus, flexible options to make receiving your order easy and convenient.
Here’s how it works:
- Order before 8pm (including weekends) to qualify for Free Next Day Delivery (over £30)
- We'll keep you updated - just enter a phone number or email address at checkout to receive order updates and tracking
- You'll get a 1-hour delivery time slot, so you won't have to wait around
- Occasionally, Next Day Delivery is not available on all products, please check the product page for more information.
- Please note, a delivery charge of £3.50 will apply on orders under £30 in value.
- * On orders of £30 or more. Parts & accessories are delivered by Royal Mail 2nd Class. Excludes Bank Holidays. We are currently unable to deliver to BFPO addresses. Unfortunately, next day delivery and weekend deliveries are not available in some postcode areas, please click ‘More Info’ to view the list of excluded postcodes.
Pay-in-3
Klarna brings you new ways to pay at checkout.
Here’s how it works:
- Add products to your cart and select "Klarna" when you checkout
- Enter a few personal details and you'll know instantly if you're approved
- Klarna will send you an email confirmation and reminders when it's time to pay and you can manage your orders and payments in the Klarna app
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
Up to 2-Year Guarantee*
We're sure you'll love your new Ninja - enjoy a free guarantee of up to 2 years* for total peace of mind.
Here’s how it works
- We pride ourselves on premium quality and performance – all Ninja products are engineered in-house and developed to solve your real-life kitchen challenges.
- When you buy directly from Ninja, your warranty is automatically registered, so there's nothing for you to do.
- If you purchase from another retailer, you'll need to register your product within 28 days of purchase.
- Need help with your product? Visit our Customer Support section.
*Upon registration with Ninja. Duration may vary, see products for details.
30-Day Returns
Here’s what you need to do:
- Click on My Account, view your orders, click ‘Return’ on the relevant order, and follow the on-screen instructions.
- You will be sent an email with a link to download your return label - box up your return, attach your label and take it to a DPD pick-up shop.
- We’ll take care of the rest.